Slaying Energy Vampires
Listen, at KR Squared, we're all about solutions and stellar service. We want every client to be a raving fan—obviously because we take pride in our work and also because satisfied clients refer us to other future satisfied clients! But sometimes, despite our best efforts, things just don't mesh.
That's where the art of finding common ground comes in. We listen, we brainstorm, we bend over backwards or sideways. But what happens when those efforts hit a dead end?
Here's the thing: we gotta protect our team. A study by The Hartford found that nearly half of small business owners have had to fire a client due to their behavior. Clients who are verbally abusive or belittle our amazing employees are a big NOPE. Same goes for those who demand things outside the agreed-upon scope without budging on the budget. Think of them like... energy vampires. You know, those folks who suck the life out of a room (looking at you, Colin Robinson from What We Do in the Shadows ).
Let's be honest, clients who keep asking for more deliverables without adjusting the scope are basically asking us to jump through flaming hoops for free. We're all about going the extra mile, but boundaries are important, people!
We'll fight tooth and nail to find solutions, but there comes a time to politely (but firmly) say goodbye. According to The Hartford, determining if it's time to fire a client often comes down to the financial and emotional toll they're taking on your business. Sometimes, trusting your gut and prioritizing your team's well-being is the smartest move. The clients who appreciate your value and respect your boundaries will find you. In the end, your self-respect and a positive work environment are worth more than the temporary stress of a difficult client.
When the time comes…
Schedule an in person meeting which shows respect
Always stay calm, cool, and collected
Remember this is a business decision so don’t make it personal
Explain how the separation is beneficial to them
Show gratitude for the time spent together
Don’t leave them stranded: create a reasonable transition period
